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SaunaCloud Reviews

Explore 217 customer reviews — from the first design conversation to installation and everyday use. See what matters to people who chose SaunaCloud.

Rated 4.8 / 5 on Trustpilot · 217 customer reviews · Updated September 17, 2026
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Trustpilot and SaunaCloud reviews are one customer-review collection. Each card retains its recorded source and date. “Verified” means published in our review system, not separately certified by Trustpilot.

Showing 41–60 of 217 reviews
Verified

Not what I expected

Ordered based on the marketing but honestly expected more hand-holding during the process. The sauna is fine but at this price I thought someone would help coordinate with my contractor. Instead I got plans and phone support. The product quality itself is good — heaters work great and the cedar is nice — but the overall experience felt more DIY than premium.

Chris R.SaunaCloudJanuary 15, 2023
Verified

Two years in and still perfect

We've had our SaunaCloud sauna for over two years now with daily use. Not a single issue. The heaters still hit temperature quickly, the cedar looks and smells as good as day one, and the control system has been flawless. In a world of planned obsolescence, it's refreshing to own something that's clearly built to last. Already planning our second unit for the vacation house.

Jonathan & Maria B.SaunaCloudJanuary 2, 2023
Verified

The book sold me on the company

I read Christopher's Definitive Guide to Infrared Saunas before even contacting SaunaCloud. The depth of knowledge and the honest, no-hype approach to explaining infrared therapy told me everything I needed to know about who I'd be working with. The sauna lived up to the standard the book set. Genuine expertise backed by genuine craftsmanship.

Laura M.SaunaCloudDecember 12, 2022
Verified

Helped me sleep again

I've struggled with insomnia for over a decade. Tried everything — supplements, sleep apps, white noise, prescription medication. A friend recommended infrared sauna therapy and I took the plunge with SaunaCloud. Evening sessions before bed have been transformative. I fall asleep faster, stay asleep longer, and wake up feeling genuinely rested. This sauna has done more for my sleep than anything else I've tried.

Rebecca L.SaunaCloudNovember 28, 2022
Verified

Outstanding customer experience

I've purchased high-end appliances, cars, and electronics and SaunaCloud's customer service ranks among the best I've experienced in any industry. Christopher personally followed up after delivery to make sure everything was working properly. The attention to detail in both the product and the service is rare. This is how business should be done.

Richard P.SaunaCloudNovember 10, 2022
Verified

Solid sauna, very happy

Ordered back in September and had it installed by mid-October. Everything went as promised. The cedar is fragrant and the heaters warm the cabin evenly. We use it three or four times a week and it's become our favorite way to wind down.

Derek J.SaunaCloudOctober 25, 2022
Verified

Bought for my wife's birthday

My wife had been talking about infrared saunas for months. Surprised her with a SaunaCloud for her birthday and she was thrilled. Christopher helped me pick the right model and even kept things discreet during the ordering process so the surprise wasn't ruined. The sauna itself is gorgeous and she uses it almost every day.

Gary N.SaunaCloudOctober 8, 2022
Verified

Recovery tool for my CrossFit box

I own a CrossFit gym and installed a SaunaCloud unit in the recovery area. Members love it. The sauna handles constant use without any issues, and Chris was great about recommending the right duty cycle for a commercial setting. It's become one of the biggest selling points for new memberships.

Iron Valley CrossFitSaunaCloudSeptember 19, 2022
Verified

Finally pulled the trigger

Spent about six months going back and forth between SaunaCloud and two other brands. Glad I went with SaunaCloud. The build quality is a step above anything else I looked at and the heaters actually get hot. No regrets.

Verified CustomerSaunaCloudSeptember 2, 2022
Verified

Outdoor unit handles Pacific Northwest weather perfectly

We're in the Seattle area and put our sauna outdoors on a covered deck. Lots of rain and humidity and the unit has held up without issue through two full seasons. Christopher specifically recommended the outdoor-rated model with the marine-grade hardware and it was worth the upgrade. Heating up in the rain with a view of the Cascades is the best part of my day.

Ellen & Ray S.SaunaCloudAugust 14, 2022
Verified

Shipping was slow but product is A+

Took about three weeks longer than quoted to receive the sauna. I was frustrated during the wait, but once it arrived and I got it set up, the quality spoke for itself. Heaters are powerful, the cedar is beautiful, and the whole thing feels extremely well made. Dropping one star for the delay but the product is clearly five-star.

Tony M.SaunaCloudJuly 29, 2022
Verified

My naturopath recommended SaunaCloud

My naturopathic doctor specifically recommended SaunaCloud over other brands because of the low EMF ratings and the quality of the infrared wavelengths. After four months of regular use, I've noticed improvements in my skin, sleep, and overall energy. The sauna is beautifully built and the cedar smells wonderful.

Diane W.SaunaCloudJuly 12, 2022
Verified

Exceeded my high expectations

I'm picky. I research everything extensively before buying. SaunaCloud met or exceeded every claim on their website. EMF readings are genuinely ultra-low — I tested. The cedar is clear-grade with no filler. The heaters produce real, penetrating heat. And Christopher actually knows what he's talking about, which is rare in this industry.

Stuart K.SaunaCloudJune 23, 2022
Verified

Great for our yoga studio

We added a SaunaCloud sauna to our yoga and wellness studio as a member perk. It's been fantastic for member retention and bringing in new clients. The unit handles multiple sessions per day and Chris was really helpful designing the layout for our space. Highly recommend for any wellness business.

Lotus Flow YogaSaunaCloudJune 5, 2022
Verified

Cedar quality is remarkable

The first thing you notice is the cedar. It's absolutely gorgeous — tight grain, consistent color, incredible aroma. My contractor was impressed with the material quality and the precision of the cuts. This isn't a prefab box. It's a serious piece of craftsmanship.

Barbara T.SaunaCloudMay 20, 2022
Verified

Pain management without pills

Dealing with rheumatoid arthritis and wanted a non-pharmaceutical option. My rheumatologist was supportive and SaunaCloud came recommended. Six months in, my morning stiffness has decreased and my overall pain levels are more manageable. The gentle infrared heat feels therapeutic in a way that traditional saunas never did for me.

Verified CustomerSaunaCloudMay 3, 2022
Verified

Pricey but you get what you pay for

Not going to lie, the price made me hesitate. But after comparing the specs, materials, and build quality to everything else on the market, it was clear that SaunaCloud is in a different league. Two months in and I have zero buyer's remorse.

Frank D.SaunaCloudApril 15, 2022
Verified

Custom build for our master suite

We were renovating our master suite and wanted a built-in sauna. Christopher worked directly with our architect and GC to make sure everything was spec'd correctly — electrical, ventilation, clearances. The finished result looks like it was designed with the house. The 3D rendering he provided ahead of time was spot-on.

Jeff & Melanie A.SaunaCloudMarch 28, 2022
Verified

Replaced a cheap Amazon sauna

I bought a $1,500 sauna off Amazon first. It was flimsy, the heaters barely got warm, and it smelled like chemicals. Returned it and spent the money on a SaunaCloud instead. Night and day. The heat is deep and real, the cedar smells amazing, and the whole thing feels built to last.

Craig L.SaunaCloudMarch 10, 2022
Verified

Second purchase — added red light this time

Our first SaunaCloud was a standard infrared model. Loved it so much we bought a second one for our other home, this time with the red light therapy option. The red light adds another dimension to the sessions. Both saunas have been flawless.

Nancy & Paul E.SaunaCloudFebruary 19, 2022

Imagine your own SaunaCloud story.

The next step is yours. Share the space you have in mind for a free custom design, or talk with Christopher about the sauna you want to come home to.

Custom 3D renderings and a proposal in 24-48 hours.
Prefer to talk? A free 30-minute consultation with Christopher Kiggins.

Customer Reviews — Page 3 | SaunaCloud