**Your SaunaCloud® Warranty**
At SaunaCloud®, we take pride in offering one of the best warranties in the industry. Your SaunaCloud® infrared sauna comes with a **7-year Residential Limited Warranty** for all custom and pre-fabricated/standalone saunas. If your sauna is used in a commercial setting, we provide a **3-year Commercial Warranty** to ensure peace of mind in your business environment.
We stand behind our craftsmanship and promise to cover **all electrical components** (including heaters, controls, and wiring) during the warranty period. We will cover the cost of all parts and shipping within the continental U.S., but installation of replacement parts must be done by a licensed electrician and is not covered under this warranty.
Please note that **wood and salt walls** are not covered by the warranty, as it applies strictly to the electrical components. Additionally, our VantaWave™ heaters boast an operational life of **30,000 hours**, which means they can last for **up to 125 years** when used regularly—about five times a week.
For those who wish to place their sauna outdoors, our warranty applies as long as the sauna is properly covered by a **canvas cover** purchased directly from SaunaCloud® or if it is an outdoor model specifically designed for the elements. Water damage, however, is not covered.
In the rare case that something goes wrong, our warranty covers **everything**—from heaters to the included audio system and color light therapy. This ensures you never have to worry about the longevity of your investment.
We pride ourselves on offering **the best customer support in the industry**. For any questions, concerns, or service needs, don’t hesitate to reach out to our responsive service team at **(800) 370-0820**. We’re here to help!