Terms and Conditions
SaunaCloud™ Infrared Saunas is the only infrared sauna company to offer a full lifetime on every part of your sauna for the life that you own it.
The warranty is valid to the original purchaser of the sauna and ends if there is a transfer of ownership. If your sauna is used commercially, your warranty is five years on all parts.
SaunaCloud™ will pay for all shipping of parts to and from the sauna owner as well as any costs incurred by a handyman or electrician for all repairs.
The full lifetime warranty applies to outdoor usage as long as the sauna is adequately covered. Therefore, no water damage will be covered under our warranty.
We have a dedicated phone line for calls/text support operating 24/7/365. We pride ourselves on providing the very best customer service in the industry.